How to check your Vodafone balance

Need the quickest way to check your Vodafone balance? Whether you want to check by phone call, online, or by using the app, this handy guide will show you exactly how to do it.

Summary

Whether you’re running low on credit or just want to keep an eye on things, knowing how to check your Vodafone balance means you’ll never get caught out. In this quick guide, we’ll highlight everything you need to know so you can check your Vodafone balance with ease. From calling the free phone number to using the My Vodafone app, staying on top of your balance is a breeze – and we’ll walk you through each step.

What you’ll learn

The easiest ways to check your Vodafone balance.
How to see your credit, data, texts, and call allowance.
What to do if your Vodafone balance isn’t showing.
Useful tips to avoid running out of credit unexpectedly.

How to check your Vodafone balance

Vodafone offers several easy ways for Pay As You Go (PAYG) customers to check their balance.We’ve highlighted these below, along with simple step-by-step instructions so that you can check your balance whenever you like.

Check your Vodafone balance using the My Vodafone app

The app is the best way to view your account information, balance and allowance in one handy place.Here’s how to check your balance using the app: 1. If you haven’t already, download the My Vodafone app for iOS or Android.2. Open the My Vodafone app.3. Log in using your Vodafone phone number or username, followed by your password.4. Your current Pay As You Go balance can be viewed on the home screen.5. Buy prepaid bundles? Head to My Usage: you’ll find a breakdown of your remaining allowances here.

Check your Vodafone balance online

You can also check your Vodafone balance by logging into the desktop website and navigating to your My Vodafone account.

Head to the Vodafone website.
Sign in with your Vodafone phone number or username, and enter your password.
Go to Account Summary to view your balance, add-ons and allowances if you use prepaid bundles.

This option is useful if you’re already surfing the web on a PC or laptop and don’t own a smartphone.

Check your Vodafone balance by calling

If you’re a Pay As You Go customer, another way to check your balance is over the phone.Here’s how to do it:

Dial *#1345# from your Vodafone mobile phone – make sure you have your four-digit PIN to hand.
Press call.
Your remaining balance or allowances will then be shown on-screen.

Alternatively, you can call 2345 for a balance readout.

Why your Vodafone balance might not appear

Having trouble viewing your Vodafone balance or allowance within the app? There are a few reasons why you may not be able to spot this information – check out the most common culprits below:

You’ve topped up recently: If you’ve just topped up and can’t see your balance immediately, don’t worry. It normally takes a few minutes for things to update on Vodafone’s end – wait for 30 minutes and try again.
Your prepaid bundle has expired: Prepaid bundles last for 30 days and expire after this time. You will need to manually purchase another bundle to reset your allowances for the following month.
Temporary network issues: On occasion, outages and temporary disruptions may happen (although these are usually resolved pretty quickly). To see whether there are any network issues in your area, connect to Wi-Fi and visit Vodafone’s service checker page.

If none of the above apply to you, it’s worth getting in touch with Vodafone’s customer service team. Contact them by calling 191 from your Vodafone mobile, 0333 304 0191 from a landline or a different mobile network, or by using their digital assistant.

Top tips to avoid running out of credit or allowance

Keep your My Vodafone app installed: Having this available on your device is the easiest way to keep track of your account.
Turn on usage alert: Want some extra help staying on top of your usage? Turn on usage alerts within the My Vodafone app and receive texts when you’re running low on credit, data and minutes.
Check before streaming or tethering: Watching a show or video on your commute or need to hotspot on the go? Check your credit or data allowance beforehand so you don’t run out!

Need a Vodafone top-up?

Buy your next Vodafone top-up from MobileTopUp and enjoy instant delivery to your inbox! Vodafone top-ups are available in various amounts and start at just £5.

Frequently Asked Questions

How long will it take to check my Vodafone balance?

It only takes a few moments to check your Vodafone balance, regardless of your chosen method. Whether you call, visit the desktop site, or use the My Vodafone app, the whole process is really simple. You’ll be able to confirm your balance quickly and carry on with your day.

Does it cost anything to check my Vodafone balance?

It’s free to check your Vodafone balance from the UK, by calling, logging in online, or using the app. Charges may vary if you’re travelling abroad, so it’s always best to check Vodafone’s support pages for the most accurate and up-to-date information.

How can I check my Vodafone balance without the app?

If you don’t have a smartphone and can’t use the My Vodafone app, don’t worry – there are several other ways to check your Vodafone balance. You can call *#1345#, visit Vodafone’s desktop site, or log in to your account using a laptop or PC.

Instant code delivery by email

Safe & secure payment

Certified reseller

Vodafone

Direct delivery