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How It Works

How it Works Mobiletopup.co.uk

Our services
With our services you can top up phone credit and buy game cards, entertainment cards and prepaid credit cards from different providers online. Easy ordered and delivered immediately.
Do you want to know the balance of your phone credit? Or are you looking for the top-up instructions from your provider? On our website you will find more information from the various providers. If you have other questions, please check our FAQ page.

Who we are: our contact details
Mobiletopup.co.uk is a trade name of Rapido, trade name of Top Up B.V. which forms part of Creative Group.
Our (contact) details:
Mobiletopup, tradename of Top Up B.V.
Kerkenbos 13-01
6546 BG Nijmegen

Email: support@mobiletopup.co.uk

Top Up B.V. is registered at the Dutch Chamber of Commerce, under number: 09213436
VAT number: NL8217.53.290.

You can also contact our customer service via our FAQ page form on our website.

Providers
Via our website, you can buy credit from a provider. The conditions set by the provider apply to the use of the credit.

Buy credit
If you buy credit, you will receive a digital code for that credit from us. The provider is the actual supplier of the credit or service and an agreement is created between you and the provider when you activate the credit. Mobiletopup.co.uk is the intermediary. The provider is responsible for the possibility to actually make use of the credit. We select our providers carefully.
The description of the goods from the various providers on our website are as accurate as possible. Any mistakes or errors in the description of the offer and / or in the images shown are not binding and do not lead to any liability of us and / or the provider.
The offer on our website contains all information and costs associated with buying the credit by making use of our services, including additional costs, such as service costs for the services that we provide to you.

For your enquiries on any deficiencies in the nature of the credit or service, you should contact the respective provider through their customer service channel. Mobiletopup.co.uk is solely responsible for the deficiencies in the delivery of the credit or service as the intermediary.

We do not allow abuse or fraud
Abuse or fraud (including unlawful use of a payment method, theft, fraud, embezzlement or otherwise) is actively tracked by us. All purchases of credit via our website, may be checked for abuse or fraud and for this purposes we work together with third parties. As soon as we suspect or discover abuse or fraud, we will refuse an order of credit and we do not issue a digital code to you.
In case of suspicion of unlawful use, we can ask you for a copy of a valid proof of identity and a copy of a bank statement and/or other documents. After this extra check we can decide to provide you with a digital code for credit, but we are not obliged to do so. We take these measures in order to keep the process of buying credit through our website safe for you.

Safe payment
Credit can be safely and securely purchased via our website. If you have purchased the credit, you will receive an e-mail and on request also a SMS with your digital code. You will receive the digital code by email so that you can immediately start to use the credit. In addition, the digital code can also be shown directly on your screen. Therefore, please make sure that you provide us with your correct data: the correct e-mail address and mobile number.

Online instantly – code direct

Once you have received your digital code, you can immediately start to use the credit.

Because you can make use of the code instantly, we may ask you in the ordering process on our website to agree to direct delivery of the digital code and therewith immediate start of the contract and to waive your right of withdrawal.

Products for which the legal reflection period of 14 days for consumers applies are indicated on our website. You can use the standard right of withdrawal form or contact us online via the FAQ our customer service or let us know in a different way through an unambiguous statement. You must inform us within 14 days of receiving the product that you wish to withdraw from the contract. We will refund all costs within 14 days after we receive the product from you.

Refunds
By placing an order with us you assume full responsibility for acquiring the correct top up for your phone. Any incorrect top ups purchased by mistake cannot be refunded or exchanged.

You must ensure all information provided to us in relation to your top up (email address) is correct. Any mistakes made by you which results in an unsuccessful top up cannot be refunded by Mobiletopup.co.uk.

Be aware of abuse of your code
Note, the code represents digital value (a digital good) that can be used immediately and the digital code is not protected. You can start using the code instantly after receipt. Note that also somebody else can start that immediate use of the digital code when provided access to that code. Keep the code for yourself and do not share it with others. We cannot prevent abuse, but helping to watch out together helps.

Your personal data
We trust you to have provided us with your correct contact details. We use your email address and telephone number to provide you our digital code for the credit. We also use your email address for maintaining contact with you, which includes sending you promotions, newsletters and other offers that we think might be of interest to you.
We have taken technical and organizational measures to protect your contact details and personal data. Do you want to access or change your personal data, please have a look at our Privacy Policy . If you do not want to receive ours newsletters and promotions any longer, via the unsubscribe link in our newsletters you can unsubscribe at any moment in time.
Of course we protect your personal data. You can find our Privacy Policy here.

Right of withdrawal


You have the right to withdraw from this contract within fourteen days from the start of the contract, without giving any reason.
To exercise your right of withdrawal, you must contact us by means of a clear statement (e.g. per post, fax or email) about your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not prescribed.
In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the end of the withdrawal period.

Consequences of the cancellation
If you withdraw from this contract within the withdrawal period, we will repay you immediately and at the latest within fourteen days from the date on which we received your notification of withdrawal. Additional costs arising from choosing a different delivery method, other than the standard delivery method are excluded. For the repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you. You will not be charged for this repayment fee.

Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
To: Top Up B.V., Kerkenbos 1301, 6546 BG Nijmegen, The Netherlands, email: support@mobiletopup.co.uk
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):
- Ordered on (*) / received on (*):
- Name of the consumer (s):
- Address of the consumer (s):
- Signature of the consumer (s) (only when notified on paper):
- Date:
---
(*) Delete as appropriate.

Please keep in mind that for many of the products available on our website the legal reflection period of 14 days is not applicable. As explained in the paragraph “Online instantly – code direct”, you will be asked to consent with the waiver of your right of withdrawal for these products as they can be used instantly.

Questions?


We have tried to make topping up and buy credit from a provider with us as easy as possible. Do you nevertheless have a question about our services? Our customer service will be happy to help you. We will try to resolve any question within 2 business days. If we do not succeed within this period, we will notify you. If a digital code does not work, we will try to help you the best we can.
Do you have a question about the services of a provider? We advise you to first contact the provider, who will then try to find a solution with you. Does the provider not come up with a solution? Please contact us, as an intermediary we will try to help you further, please contact our customer service via our FAQ page.
Do you have a complaint? And were we not able to help you? You may always submit your complaint to the European Dispute Commission via https://ec.europa.eu/consumers/odr/. We are prepared to participate in this dispute resolution regulation.

Any further questions?
If you have any further questions, you can check our FAQ page. If your question is not listed, please contact our customer service. Our customer service is happy to help you.