Question 1

How do I top up Giffgaff pay as you go?

Accepted Answer

Once you have your Giffgaff top up voucher, you're almost there. Use your top up code to top up by phone or online.

By Phone:

Dial 43430 with your mobile phone. Make sure you have your Giffgaff voucher code at hand during the phone call.
Follow the instructions. Enter your Giffgaff voucher code when prompted.
Your Giffgaff phone credit will automatically be topped up.

Online:

Log in to the Giffgaff website.
Enter your Giffgaff top up code and validate. Done!

Question 2

Can I buy a Giffgaff voucher online with PayPal?

Accepted Answer

You can buy any mobile top up product on Mobiletopup.co.uk with PayPal. That means also Giffgaff Top Up. All you need to do is decide how much call credit you want. And then select PayPal as your payment method during checkout.

Question 3

How do I check my Giffgaff credit balance?

Accepted Answer

You can check your remaining Giffgaff Top Up balance at any time. Simply enter *100# on your mobile and press the call button. You'll instantly see your remaining Giffgaff mobile credit balance.

Question 4

How long does Giffgaff call credit last?

Accepted Answer

Your Giffgaff call credit doesn’t expire. However, to use it, you need to keep your SIM card active. To do that, make a chargeable activity at least once every 6 months. A chargeable activity is a call, a text, mobile data usage, or a top up.

If your Giffgaff SIM has been inactive for over 6 months, it’ll be disconnected from the Giffgaff network. Once that happens, any remaining call credit you have will be lost.

Question 5

How do I top up Giffgaff from abroad?

Accepted Answer

The easiest way is to buy your Giffgaff voucher online. If you already have one, then log in to your My Giffgaff account to redeem it from anywhere.

Question 6

How do I contact Giffgaff customer service?

Accepted Answer

You can either ask your question on the Giffgaff Community website or log in to your account and ask a support agent. Typically, you'll get a response within 24 hours.

Question 7

Promotion Terms for Hot Days, Cool Deals Giveaway Campaign

Accepted Answer

Promotion Terms for Hot Days, Cool Deals Giveaway Campaign – https://beltegoed.nl/, https://www.guthaben.de/, https://www.recharge.fr/, https://www.mobiletopup.co.uk/, https://www.recharge.com/ (Netherlands, Germany, France, United Kingdom, and Austria) and respective mobile applications.

These Promotion Terms are applicable to the promotional campaign (“Promotion”) organised by Recharge.com International B.V. (“Recharge.com”), based in the Netherlands (Amsteldijk 216, 1079 LK, Amsterdam).
The Promotion Terms are available on Recharge.com’s websites https://beltegoed.nl/, https://www.guthaben.de/, https://www.recharge.fr/, https://www.mobiletopup.co.uk/, https://www.recharge.com/ (Netherlands, Germany, France, United Kingdom, and Austria) and respective mobile applications (“Participating Websites”)
The Promotion offers those who make a purchase of any mobile top-up provider of any denomination on Participating Websites during the Promotion Period (as specified below) the option to enter into a prize draw to win triple times their order made during the respective campaign week (“Prize”).
Total worth of the Prizes: 40 winners. Maximum total prize amount per winner is €60.
The Promotion will take place between 01/07/2025 - 31/07/2025 (“Promotion Period”). Participation in the Promotion is only possible during the Promotion Period.
Two winners will be selected every week. The draw will take place on the first Monday after each week.
By participating in the Promotion, you are bound by the Promotion Terms.

1. Can I participate?

The Promotion is open to anyone who is above 18 years old.
Minors are excluded from the Promotion.
Employees of Recharge.com, their respective branches and subsidiaries, and members of their families or households are not eligible to participate.

2. How can I participate?

Once you place an order for any mobile top-up provider of any denomination during the Promotion Period on the Participating Websites, regardless of the amount, you will enter into the prize draw with the e-mail address used for the order. There are no costs associated with entering into the draw.
Each e-mail address used for an order of any mobile top-up provider of any denomination on the Participating Websites, regardless of the amount, is eligible for a single entry into the draw per week.
In the case of false or misleading entries or actions, you are excluded from participation.
Prize winners will be selected through a fully-automated random draw from all received entries.

3. What can I win?

There will be 40 winners drawn from all participants.
The winners of the Promotion will be awarded with triple times their order made during the respective campaign week. Maximum total prize amount per winner is €60.
Prizes are non-transferable & cannot be returned and/or exchanged for money or other goods or services.
All taxes, fees, and other costs arising from the prize are for the account of the winner, unless stated otherwise.

4. How do I know if I won?

If you have won the Prize, you will receive an e-mail. Weekly winners are announced on the first Monday after each campaign week.
Recharge.com will not publish your name in respect of the results of the prize draw, unless we have asked for your consent.

5. I have a complaint

In case of a complaint regarding this promotion, please let us know via help@cs.recharge.com and we will do our best to find a solution with you.

6. Data Protection

All submissions become the property of Recharge.com and are not confirmed or returned.
The information and personal data collected upon registration at the Promotion will be used in accordance with these Promotional Terms and our Privacy Statement.
Your data will be processed in accordance with our Privacy Statement, which can be found here: https://beltegoed.nl/privacy, https://www.guthaben.de/datenschutzerklaerung, https://www.recharge.fr/politique-de-confidentialite, https://www.mobiletopup.co.uk/privacy, https://www.recharge.com/en/ie/privacy-statement .

7. General Conditions

By participating, you declare to be bound by these Promotion Terms and the decisions of Recharge.com, which are final and binding on all matters related to this Promotion.
The Promotion is subject to Dutch law.
Recharge.com reserves the right to discontinue the Promotion at any time without prior notice.
Recharge.com reserves the right, at its own discretion, to disqualify any person who violates the participation process or the execution of the Promotions, or violates any legislation or regulations, or behaves in an unsportsmanlike or disruptive way.
The use of equipment or computer software to automate the participation process is prohibited.
Recharge.com is not responsible for: incorrect or inaccurate submission information, human errors, typographical or transcription errors, technical defects, malfunctions, breakdowns, injury or damage to the participant's computer or any third party in connection with - or as a result of participation in these Promotions, inability to access a website, malicious processing, unauthorized access to entries, transactions that are processed late or incorrect, or other mistakes.

Drawn up in Amsterdam on 18/07/2025.

Giffgaff Top Up Voucher