How to contact EE customer service?

If you’re having trouble with your EE mobile after topping up through MobileTopUp, you’re in the right place. Here’s how to reach EE customer service fast if you need to chase up a bill, sort a signal issue, or just need a quick answer.

Summary

You can contact EE customer service by calling 150 from your EE phone, using Live Chat in the My EE app, or messaging the team on social media. EE also offers text relay and sign-language support for Deaf and hard-of-hearing customers.

What you’ll learn 

  • The right EE customer service phone numbers for mobile users
  • How to start a live chat on the EE app or website 
  • How to contact EE on social media
  • What to do if you’re calling from abroad 
  • Simple ways to get faster help from EE customer service 

1. Call EE customer service

If you’d like to speak to someone, calling the EE customer service number is usually the quickest way. 

For EE mobile users

  • Dial 150 from your EE phone (free of charge) 

From a non-EE phone

  • Call 07953 966 250 (standard rates apply)

Broadband or TV customers: 

  • Call 0800 079 8586 (free from any UK line).

EE customer service opening hours: 

  • Monday - Friday: 8am - 9pm
  • Saturday: 8am - 8pm
  • Sunday: 8am - 6pm

If you’re calling from abroad

If you’re abroad, use +44 (0) 7953 966 250. International call charges apply. 

2. Use Live Chat in the My EE app

If you’re on a monthly EE mobile plan, you can message customer service directly in the EE app. Pay-as-you-go, broadband, and business customers won’t see the chat option. Live Chat is also not available via the EE website

How to start a live chat:

  1. Open the EE app on your phone.
  2. Tap Help in the bottom menu.
  3. If eligible, select Message us and type your question.
You’ll get a response from an EE customer advisor when one’s available. The option usually covers questions about billing, data, or plan changes. If you can’t see the chat button, you’ll need to call EE customer service instead. 

3. Message EE on social media

EE’s social media team is active on X (formerly Twitter) and Facebook. They usually respond within a few hours.  Send them a direct message with your name, phone number and a short summary of what’s wrong. Remember to never post your account details publicly. 

4. Ask the EE community

For issues where you can afford more time, or if you like browsing for your own fixes, the EE community is a good place to start. You’ll find threads covering topics like signal coverage, devices, and top-ups.  Go to community.ee.co.uk and search before you post; there’s a good chance someone’s already asked the same question you have. 

5. Write to EE by post

If you need to file a complaint or send documents, you can write to:  EE Customer Services6 Camberwell WaySunderlandTyne and WearSR3 3XNUnited Kingdom Include your name, address, EE number, and account details (excluding your password) so they can quickly locate your record. 

EE customer support for Deaf and hard-of-hearing customers

EE offers dedicated support options for individuals who are Deaf, hard of hearing, or have a speech difficulty. 

Text Relay (Relay UK)

You can use EE’s text relay service through the free Relay UK app. It works on smartphones, tablets, and computers. To reach EE through Relay UK, dial; 18001 07953966 150

British Sign Language (BSL) support 

If you prefer to speak to a British Sign Language interpreter, you can use InterpretersLive!. This service connects you to an interpreter who helps you communicate with EE customer support in real time. You can use the service directly through the InterpretersLive! website

Get help faster 

Try calling or chatting early in the morning. Have your EE account number, postcode, and device details ready. Before you reach out, check the EE Network Status page or use the My EE app to manage your plan.You can also top up again through MobileTopUp.com once things are sorted.

What to do if you can’t contact EE customer service? 

If you can’t get through, check What to do if EE is not working/in case of disruptions? Or check EE network coverage in [country] to rule out any wider issues. 

Conclusion

EE offers plenty of ways to get help, including phone, live chat, social media, or post. For urgent issues, call 150 from your EE phone or use the live chat feature in the My EE app. If your signal is down, check the EE network coverage in your area.
Frequently Asked Questions

What is the phone number for EE customer services?

Call 150 from an EE phone, or 07953 966 250 from another phone.

How can I speak to an EE agent?

Use Live Chat in the My EE app or call the team on 07953 966 250.

What’s the EE number from abroad?

If you are abroad, dial +44 7953 966 250 to contact EE from outside the UK.

When’s EE customer service open?

EE customer services call lines and Live Chat are available: Monday to Friday, 8am-9pm; Saturday, 8am-8pm; Sunday, 8am-6pm.

Is EE live chat open 24/7?

No, EE live chat follows the same hours as the phone lines: Monday to Friday, 8am-9pm; Saturday, 8am-8pm; Sunday, 8am-6pm. However, your wait time may vary.
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