What to Do If EE Is Not Working / In Case of Disruptions?
EE not working? Calls, texts, or data being a bit temperamental? EE WiFi playing up? Whatever the issue, you’re in the right place – this short guide is your go-to for getting you back up and running!
Summary
Let’s face it, it’s never fun when EE isn’t working. While losing your connection can feel frustrating, chances are that there’s an easy fix for your issue – and you definitely don’t need to be a rocket scientist to sort it! Stick with us as we guide you through some simple troubleshooting steps and show you how to get further support from EE.What You’ll Learn- Why your EE service may not be working
- How to check for EE network disruptions or outages
- Easy ways to restore calls and texts
- Troubleshooting tips for when your EE SIM isn’t working
- What to do if your data or EE WiFi is not working
- When and how to contact EE customer service
Why is EE not working?
If you’ve reached for your phone and noticed you’ve got no signal, can’t text or call, or realised that EE WiFi is not working, there are several things that could be causing the problem. While wider EE network issues can happen from time to time, these are usually reported and rectified very quickly.The good news is that most issues have very simple fixes – from incorrectly inserted SIMs or being in an area of weak signal, to inactive data plans, or even Airplane Mode being accidentally switched on – a few quick tweaks is normally all it takes to get online and connected again.Step 1: Check for EE Network Problems
Before you start unplugging and restarting your devices, it’s a good idea to rule out any EE network disruptions or maintenance works in your area. Here’s how:- Visit EE’s network service page for live updates.
- Follow @EE on X (formerly Twitter) and Facebook for the latest news.
- Ask friends, family, or neighbours who also use EE if they’re having issues.
Step 2: Tips to get calls and texts working again
If you’re struggling to make calls or send texts, give these quick fixes a try:- Restart your phone to refresh your network connection.
- Make sure Airplane Mode is turned off.
- Check you have signal bars and move to an area with better coverage if not.
- Head to your device settings and toggle mobile data off and on again.
- If problems continue, check for software updates on your phone.
Step 3: Fix Common EE Data & WiFi Issues
If your mobile data or EE Wi-Fi isn’t connecting:- Turn mobile data off and back on.
- Restart your router or Wi-Fi hotspot.
- Forget the Wi-Fi network on your device, then reconnect.
- Check you haven’t hit your data limit. You can check your EE balance or allowance within the EE app, or by texting BALANCE to 150 from any EE mobile.
- Ensure mobile data is enabled in your settings.
- Try switching between Wi-Fi and mobile data to test the connection.
Step 4: Check Your EE SIM Card and Device
If you’re still having issues, try the following:- Turn your phone off.
- Remove your EE SIM card, check it’s clean, and reinsert it.
- Restart your phone and test again.
- Try your SIM in another EE-compatible device.
- If the SIM still doesn’t work there, reach out to EE support for a replacement SIM card.
Step 5: When and How to Contact EE Customer Support
If you’ve tried the above steps and you’re still experiencing issues, it’s time to contact EE’s customer support team.- Phone: Dial 150 from an EE mobile to speak to an advisor, or 07953 966 150 from any other phone (Calls are free from EE devices, although charges may apply if you call from another network).
- Support for Deaf and hard-of-hearing customers:
- Text relay
- Get the free Relay UK app on your smartphone, PC, or tablet.
- Call via the app or a textphone: 18001 07953 966 150
- Sign Language Support
- Contact EE with a BSL interpreter through InterpretersLive!
- Social Media: Get in touch via socials – head to EE’s X account (formerly Twitter) or Facebook page.
- Help and Support Pages: Determined to try and solve the problem yourself? You’ll find plenty of handy guides and articles over on EE’s help and support page.
Need an EE top-up?
Grab an EE top-up with ease from MobileTopUp.co.uk. With instant E-voucher delivery to your email address, you’ll be able to top up in just a few moments! EE E-vouchers start at just £5, and increase to a maximum value of £50.Frequently Asked Questions
Why is EE not working?
There are several reasons why you might be having issues with your EE service. It could be due to a wider network disruption, your device settings, a SIM card problem, or being in an area of weak signal. Work through this troubleshooting guide for some simple fixes, and contact EE customer support if things don’t resolve.
How do I check EE for service disruptions?
Head to EE’s status checker page, look out for social media updates on EE’s official channels, and check with friends, family, or colleagues who also use EE mobile or broadband services.
What should I do if my EE WiFi is not working?
Don’t worry – it may just be that you need to restart your router, forget and reconnect to the network, or both. It’s also worth visiting EE’s status checker to see if there are any local network problems.
My EE SIM card is not working. How do I fix this?
Firstly, make sure that your SIM card is properly inserted. Turn off your phone, remove the SIM, carefully reinsert it, and then restart your device. Still no luck? Try your SIM in another EE-compatible phone. If you have no luck, there may be a fault with your SIM card. Reach out to EE for a replacement SIM card.
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