How to Change or Transfer Your Giffgaff Number

Whether you want a brand-new phone number while keeping your current mobile plan, or you need to keep your exact digits when moving to a new SIM, phone, or network, you have a few simple options. Figuring out how to transfer your Giffgaff number or change your Giffgaff number entirely depends on your specific situation. This guide will walk you through everything you need to know about Giffgaff number porting and account updates so you can stay connected without the hassle.

The Difference Between Changing and Porting Your Number

Before you begin, it is helpful to understand the terminology so you can choose the right steps for your needs.

Changing a number: This usually refers to generating a brand-new, random phone number on your existing Giffgaff account. You stay with Giffgaff, but your old phone number is wiped out.
Transferring or porting: This refers to moving your existing phone number to a new SIM card, a new phone, or an entirely different mobile network provider. You keep the exact same number you have always used.

How to Transfer a Giffgaff Number to a New Giffgaff SIM or Phone

If you have lost your phone, bought a device that requires a different SIM size, or have a damaged SIM card, you will need to do what is called a SIM Swap. This allows you to transfer your Giffgaff number to a new Giffgaff SIM and transfer your Giffgaff number to a new phone without losing your account details.

Order a new, blank Giffgaff SIM card directly from the Giffgaff website or purchase one from a local supermarket.
Once the blank SIM arrives, log into your existing Giffgaff account online.
Navigate to the SIM activation page and enter the activation code found on your new SIM card.
Follow the on-screen prompts to swap your number. The new SIM will activate and replace the old one, retaining your exact phone number, credit, and plan.

How to Change Your Giffgaff Number (Get a New Number)

Sometimes, you might want to stay on the same network but need to completely change your Giffgaff number. This is a great option if you are receiving nuisance calls or simply want a fresh start.

Log into your Giffgaff account online and navigate to your profile and settings.
Look for the section labeled "Get a new Giffgaff number" and select it.
Confirm your request to generate a new, random phone number.

Warning: This process is completely irreversible. Once you confirm the change, you will lose your old number permanently. However, any active goodybags (monthly plans) and remaining Pay As You Go credit will seamlessly transfer to your newly generated number.

Giffgaff Number Porting: How to Transfer Your Number to a New Network

If you have decided to leave the network, Giffgaff number porting is a very straightforward process. To take your phone number with you to a new provider, you must first request a Porting Authorisation Code (PAC).You can get your PAC code from Giffgaff in two easy ways: text the word PAC to 65075 from your current Giffgaff SIM, or log into your Giffgaff online dashboard and request it through your account settings. Keep in mind that a standard PAC code is only valid for 30 days from the date it is issued. If it expires, you will simply need to request a new one.

Transfer Giffgaff Number to Major Networks (O2, EE, Vodafone, Three)

If you plan to transfer your Giffgaff number to O2, transfer your Giffgaff number to EE, transfer your Giffgaff number to Vodafone, or transfer your Giffgaff number to Three, the steps are largely the same across these major UK networks.First, order your new SIM card or phone contract from your chosen provider. When your new SIM arrives, you will need to provide your Giffgaff PAC code during activation or by filling out the respective network's online number porting form.

Transfer Giffgaff Number to MVNOs (Lyca, Lebara, Voxi)

The process is nearly identical if you want to transfer your Giffgaff number to Lyca, transfer your Giffgaff number to Lebara, or transfer your Giffgaff number to Voxi. First, order the specific SIM card from your chosen mobile virtual network operator.Once you receive it, you will need to head to your new provider's website. Whether you are setting up a Voxi account, registering with Lebara, or preparing to activate your LycaMobile SIM, you will find a dedicated porting section on their website where you can input your Giffgaff PAC code to initiate the transfer.

Frequently Asked Questions

How long does a Giffgaff number porting take?

In the UK, number transfers usually complete by the next working day. However, you must submit your PAC code to your new network before their specific daily cut-off time, which is usually around 5 PM. Keep in mind that porting does not happen on weekends or bank holidays, so submitting a request on a Friday evening means your number likely will not transfer until the following Tuesday.

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