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What to Do If Lyca Mobile Is Not Working / In Case of Disruptions?

Struggling to text, make calls or browse with Lyca Mobile? Don’t worry, we’ll explain what to do if your Lyca Mobile service stops working, or if there’s a temporary disruption to the network.

Summary

Having trouble with your Lyca Mobile service? There are many reasons why you might be having difficulties, but luckily, there are some quick and simple ways to check and fix common issues. During this guide, we’ll walk you through what to do if you’re unable to use Lyca Mobile’s service, discuss possible solutions, and explain how to contact their customer support team.

What You’ll Learn

Why your Lyca Mobile service may not be working.
How to check your SIM, balance, and mobile settings.
Simple fixes to get calls, texts, and data working again.
What to do if your plan isn’t active.
When and how to contact Lyca Mobile customer support.

Why Is Lyca Mobile Not Working?

Your Lyca Mobile service could be down for various reasons, including a wider network issue. However, if this is the case, disruptions are usually resolved quickly. Most of the time, it’s likely to be a problem on the user’s end, such as a SIM-card issue, insufficient credit, or a setting that’s accidentally been turned on or off. Poor signal in your area can also affect the ability to call, text, and use mobile data.

Check for Lyca Mobile Network Problems

Before you do anything else, it’s wise to see if there’s a wider network issue with Lyca Mobile, so you can rule out any problems at your end.

Use a laptop, PC, or tablet with WiFi to access the Lyca Mobile website and check for service issues and updates.
Restart your phone to refresh the connection.
If family or housemates use Lyca Mobile, check to see if they are experiencing issues too.

If it is an issue Lyca Mobile’s end, don’t panic – these problems are always picked up quickly and rectified as soon as possible.

Fixes for Lyca Mobile Data Issues

If your Lyca Mobile data is not working and you can’t browse the web, give these quick steps a try:

Go to your phone settings and ensure Airplane Mode is switched off.
Next, check that your mobile data is turned on.
Confirm that your APN (Access Point Settings) match those displayed on Lyca Mobile’s support page.
Restart your device once you’ve saved your settings.

Failing that, try your SIM in a different phone that’s compatible with Lyca Mobile. If your data works here with no problems, it’s likely that your original handset needs a network reset.

Can’t Make Calls or Send Text Messages

If you’re unable to make calls or send texts, we understand how frustrating it can be. However, it’s worth working through the steps below before you contact Lyca Mobile’s customer support team:

Make sure that Airplane Mode is turned off.

Check your balance or the current status of your active bundle.
- Dial *131# for a quick balance update.
- For data allowances, dial *137#.
- Call 321 to hear an automated message
- Text *131# (or 94#) to receive your balance via SMS
- Log into your My Lyca Mobile account or app.

Turn your phone off, remove the SIM, carefully reinsert it, and switch it back on.

If you’ve got zero bars of signal, try moving to a different area.

If you can receive calls, but not make them, get in touch with Lyca Mobile’s customer service team.

Issues with topping up your Lyca Mobile phone

If your Lyca Mobile top-up isn’t going through, here are some suggestions:

Double check that your payment details are correct and that your payment card is valid.
Head to the Lyca Mobile desktop website and try activating your top-up here instead of the app.
Top-ups can take a couple of minutes or so to show, so give it time.

If your top-up issues persist, get in touch with the friendly Lyca Mobile team, who will be able to help.

Check Your SIM Card and Device

If you’ve followed the above and you’ve still got no joy, it might be your Lyca Mobile SIM card or phone that’s causing the issue. Try the below:

Test your SIM in a phone that’s compatible with Lyca Mobile.
If it works there, your phone settings might need adjusting.
If it doesn’t work, your SIM may be damaged or deactivated. You can order a replacement from Lyca Mobile for free.
Finally, make sure your phone isn’t locked to another network.

When and How to Contact Lyca Mobile Customer Support?

If you’ve got this far, it’s likely that you’re still struggling and experiencing problems with Lyca Mobile. In this case, it’s best to get in contact with their team for support and assistance. There are various ways to do this:

Phone call: If you can make calls, dial 322 from your Lyca Mobile phone or 0207 132 0322 using a phone on a different network. Calling from abroad? Dial or +44 207 132 0322 (charges depending on your network operator).

Live chat: Head to Lyca Mobile’s website and use LIVE CHAT to speak to an advisor.

Email: You can also get in contact with the team by emailing cs@lycamobile.co.uk. Please note that response time can take 5–7 days, so this isn’t the quickest method.

Help & Support Pages: Lyca Mobile also offers a helpful support library, providing answers to some of the most commonly asked questions. There’s every topic here from roaming and eSIMs, to top-up, data allowances, and more.

Quick Tips to Keep Your Service Running Smoothly

Keep your balance topped up before your plan renews so you’re not caught out.
Restart your phone every now and then to refresh the connection.
Double-check your APN settings after software updates.
Keep an eye out for Lyca Mobile service alerts if you notice recurring issues.

Need a Lyca Mobile top-up? Grab one now from MobileTopUp.co.uk and receive your e-voucher instantly via email and on screen. Lyca Mobile Top-ups start at £5 and increase in value to a maximum of £50.

Frequently Asked Questions

Why is my Lyca Mobile phone saying there’s no service?

If you’re seeing this and have zero bars of signal on your phone, it could mean you’re either out of range or that there’s a temporary glitch with Lyca Mobile’s network. It’s worth restarting your phone and moving to a different area to see if the service has been restored.

My Lyca Mobile data isn’t working – what can I do?

First of all, check that you’ve got an active data bundle and that it’s switched on under your settings. Another reason could be that you’ve depleted your current data bundle, or it has expired. If you’re still not having any luck, re-enter the APN settings on Lyca Mobile’s website.

Why can’t I make calls on Lyca Mobile even with credit?

If you’ve got ample credit and can’t make calls, it could be that there’s an issue with your SIM card. Turn your phone off before carefully removing the SIM from your device. Then, reinsert it and restart your device. If that doesn’t help, we’d suggest contacting Lyca Mobile’s customer service for assistance.

How long should it take for a Lyca Mobile top-up to work?

Topping up with Lyca Mobile is pretty quick – your top-up should show within a couple of minutes. If not, turn your device off and on again to reconnect to the service.

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