Question 1

How do I top up EE online?

Accepted Answer

To top up your EE Pay As You Go mobile, you need to buy an EE Top Up voucher. On mobiletopup.co.uk, that only takes seconds. Already have your top-up code? Here’s how to activate it:

Top up by phone:

Dial 150 from your EE mobile.
Follow the voice instructions.
You’ll receive a text as soon as your call credit has been topped up.

Top up by text:
Send a text to 150, containing the following: VO[space][the 16-digit voucher code we sent you]. For example: VO 1234567891234567 (without gaps in the voucher code).

If you want to send an EE top up to someone else’s phone, add a space and their mobile number at the end of your text to 150. For example: VO 1234567891234567 07123456789.

Question 2

How do I check my EE credit balance?

Accepted Answer

Check how much EE call credit or data you have left using one of the following methods:

Text BALANCE to 150
Log in to my EE.

Question 3

How long is my EE call credit valid for?

Accepted Answer

EE top up vouchers are valid for six months and your EE call credit never expires. However, you need to use your EE SIM card at least once every 180 days in order to keep it active. It’s sufficient to make a call, send a text, use mobile data, or top up. Unless you do this, your SIM card will be disconnected from the EE network.

Question 4

Can I buy EE top up with PayPal?

Accepted Answer

You can buy any phone top up product on Mobiletopup.co.uk with PayPal. That means also EE top up. All you need to do is decide how much call credit you want. And then select PayPal as your payment method during checkout.

Question 5

How do I top up EE from abroad?

Accepted Answer

You can call 360 from your EE phone or +44 7953 966 250 from any other phone.

Question 6

How do I contact EE's customer service?

Accepted Answer

You can get in touch with EE customer service in one of the following ways:

From your EE phone: Call 150 (25p per call on pay as you go)
From a landline (home or abroad): +44(0)7953 966 250
From another provider: 0800 079 8586.

Question 7

How much data can I buy with EE call credit?

Accepted Answer

With EE call credit you can buy a number of Pay As You Go Packs to purchase 4G Data:

£10 Subscription Pack with 8 GB data for 30 days
£15 Subscription Pack with 25 GB data for 30 days
£20 Subscription Pack with 50 GB data for 30 days
£30 Subscription Pack with 125 GB data for 30 days

Switch plans by calling or texting to 150 with your EE phone number.

Question 8

Promotion Terms for Lucky Deal of May Giveaway

Accepted Answer

These Promotion Terms are applicable to the promotional campaign (“Promotion”) organised by Recharge.com International B.V. (“Recharge.com”), based in the Netherlands (Amsteldijk 216, 1079 LK, Amsterdam).
The Promotion Terms are available on Recharge.com’s websites https://www.mobiletopup.co.uk/ and respective mobile applications (“Participating Websites”)
The Promotion offers those who make a purchase of an EE Top Up with a minimum denomination of £30 on Participating Websites during the Promotion Period (as specified below) the option to enter into a prize draw to win a £50 gift card of choice (“Prize”).
Total worth of the Prizes: 5 Prizes of £50, with a total worth of £250.
The Promotion will take place between 01/05/2025 - 31/05/2025 (“Promotion Period”). Participation in the Promotion is only possible during the Promotion Period.
The draw will take place on 05/06/2025 (“Draw Date”).
By participating in the Promotion, you are bound by the Promotion Terms.

1. Can I participate?

1. 1. The Promotion is open to anyone who is above 18 years old.
  2. Minors are excluded from the Promotion.
  3. Employees of Recharge.com, their respective branches and subsidiaries, and members of their families or households are not eligible to participate.

2. How can I participate?

1. Once you place an order for EE Top Up during the Promotion Period for a minimum denomination of £30 on the Participating Websites, you will enter into the prize draw with the e-mail address used for the order. There are no costs associated with entering into the draw.
2. Each e-mail address used for an order of EE Top Up for a minimum denomination of £30 on the Participating Websites is eligible for a single entry into the draw.
3. In the case of false or misleading entries or actions, you are excluded from participation.
4. Prize winners will be selected through a fully-automated random draw from all received entries.

3. What can I win?

1. There will be 5 winners drawn from all participants.
2. The winners of the Promotion will be awarded with a £50 gift card of choice.
3. Prizes are non-transferable & cannot be returned and/or exchanged for money or other goods or services.
4. All taxes, fees, and other costs arising from the prize are for the account of the winner, unless stated otherwise.

4. How do I know if I won?

1. If you have won the Prize, you will receive an e-mail on 05/06/2025.
2. Recharge.com will not publish your name in respect of the results of the prize draw, unless we have asked for your consent.

5. I have a complaint

1. In case of a complaint regarding this promotion, please let us know via help@cs.recharge.com and we will do our best to find a solution with you.

6. Data Protection

1. All submissions become the property of Recharge.com and are not confirmed or returned.
2. The information and personal data collected upon registration at the Promotion will be used in accordance with these Promotional Terms and our Privacy Statement.
3. Your data will be processed in accordance with our Privacy Statement, which can be found here: https://www.mobiletopup.co.uk/privacy.

7. General Conditions

1. By participating, you declare to be bound by these Promotion Terms and the decisions of Recharge.com, which are final and binding on all matters related to this Promotion.
2. The Promotion is subject to Dutch law.
3. Recharge.com reserves the right to discontinue the Promotion at any time without prior notice.
4. Recharge.com reserves the right, at its own discretion, to disqualify any person who violates the participation process or the execution of the Promotions, or violates any legislation or regulations, or behaves in an unsportsmanlike or disruptive way.
5. The use of equipment or computer software to automate the participation process is prohibited.
6. Recharge.com is not responsible for: incorrect or inaccurate submission information, human errors, typographical or transcription errors, technical defects, malfunctions, breakdowns, injury or damage to the participant's computer or any third party in connection with - or as a result of participation in these Promotions, inability to access a website, malicious processing, unauthorized access to entries, transactions that are processed late or incorrect, or other mistakes.

Drawn up in Amsterdam on 28-04-2025.

EE £30

Lucky Deal of May: EE

EE Top Up